Slack pricing plans11/20/2023 ![]() ![]() During this time, Slack was able to ensure nearly 100% uptime during the heaviest usage period in company history and launch much-needed functionality on its ambitious product roadmap. Prioritization of internal resources was even more crucial-and so was ensuring a smooth experience for millions of Slack users. Slack usage and demand surged during the COVID-19 pandemic, which forced millions to adjust to remote work. Stripe gives you that flexibility,” said Jackie Rocca, Director of Product. “Having a billing system that lets you stay nimble to respond to customers' needs is really critical. Slack implemented Stripe Payments, Billing, Radar (fraud prevention), and Sigma (SQL reporting). “We even leveraged a shared Slack channel for assistance, advice, and payments best practices when launching new currencies internationally.” “The initial launch took about two weeks, and during that time, Stripe’s deployment and support teams acted as our expert advisers,” Jamison said. Slack determined that by partnering with Stripe, which it runs on AWS, it could build the enterprise payments experience its customers required without trading off its other priorities. Slack Product Manager Britt Jamison found himself asking, “Can we deliver more value to our customers if we let Stripe handle what they're experts at, so we can focus on our core competencies?” Solution Slack determined that building its ideal experience in-house would require diverting immense engineering resources away from its core product. ![]() ![]() To support this growth, Slack needed to enable ACH and credit cards payments globally, automate a custom usage-based invoice per customer that accepts multiple payment methods, let customers adjust billing plans and frequency, and apply proper taxes globally-in short, offer every customer a best-in-class purchasing experience. With rapidly growing demand over the past few years, Slack expanded to serve more global customers, including large-scale enterprises such as Amazon, IBM, and HSBC. ![]()
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